Terms of Service

These Terms of Service ("Terms") govern your use of Pixels & Floss(the "Service"), operated by Pixels & Floss. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Pixels & Floss provides tools to create, edit, brand, and export cross-stitch patterns, including cloud storage of designs for registered users and paid PDF export features for subscribers.

We may change, suspend, or discontinue features at any time. We try to give reasonable notice for material changes when possible.

You must provide accurate information when registering. You are responsible for keeping your password secure and for activity under your account. Notify us at jparnell@hey.com if you suspect unauthorized access.

Paid plans are billed through Stripe. Prices are shown at checkout. Subscriptions renew automatically until cancelled. You can manage or cancel billing through your account or the Stripe customer portal where available.

Refunds are handled at our discretion except where required by law. Chargebacks or abuse may result in account suspension.

You retain ownership of patterns, images, and other content you upload or create ("Your Content"). You grant us a limited license to host, process, and display Your Content solely to operate the Service (for example, saving designs to your account and generating PDF exports).

You represent that you have the rights to use and share Your Content and that it does not infringe others' rights or violate law.

You agree not to:

• Use the Service for unlawful purposes or to distribute malware
• Attempt to access other users' accounts or data without permission
• Reverse engineer, scrape, or overload the Service
• Resell or sublicense the Service without written permission

The Service, including software, branding, and documentation, is owned by Pixels & Floss or its licensors. These Terms do not grant you rights to our trademarks or brand assets except as needed to use the Service.

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Pattern dimensions, colour matches, and PDF output are tools to assist you; you are responsible for verifying patterns before stitching or selling.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIXELS & FLOSS AND ITS OPERATORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.

You may stop using the Service at any time. We may suspend or terminate accounts that violate these Terms or pose risk to the Service. Upon termination, your right to use the Service ends; we may delete stored data after a reasonable period.

These Terms are governed by the laws of the United States and the State in which the operator resides, without regard to conflict-of-law rules. Disputes will be resolved in the courts of that jurisdiction, unless applicable law requires otherwise.

Questions about these Terms: jparnell@hey.com or our contact form.